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The airport has also deployed touchless capabilities at key touchpoints such as self-check-in, self-bag-drop and terminal elevators. In 2020, HIA was the first entity in the world to achieve independent certification from BSI for its implementation of COVID-19 Aviation Health Safety Protocols. The certification was conducted following successful audits for Compliance to International Civil Aviation Organization Civil Aviation Recovery Taskforce ICAO CART, and solidifies HIA’s leading position in implementing best practices to ensure staff and passenger safety and security. In 2021, HIA received re-verification by BSI for its successful compliance with the safety and hygiene measures outlined by ICAO CART. HIA is the first airport in the Middle East and Asia to receive 5-Star COVID-19 Airport Safety Rating by SKYTRAX. The audit evaluated the effectiveness of the COVID-19 policies implemented at HIA in offering a clean and safe environment for staff and passengers. This acknowledgment is a testament to HIA’s commitment to operational excellence and passenger well-being.
