QNTC signs MoU with Mowasalat to train drivers in service excellence Apr 14, 2021 0 776 12345 QNADohaQatar National Tourism Council (QNTC) has signed a Memorandum of Understanding (MoU) with Mowasalat (Karwa) to train staff to excel in service, and enhance their knowledge of the destinations offerings. The MoU marks the first phase of the newly launched Service Excellence programme, which forms a core part of QNTC’s tourism strategy. QNTC is working with key stakeholders to elevate customer-facing experiences. Certifications and trainings such as this will enable Qatar to offer best-in-class service to visitors upon arrival at Hamad International Airport or Doha Port through every touchpoint in destination.Service Excellence further emphasises tailored experiences that celebrate Qatar’s cultural heritage and vision. As the first part of a multi-stage programme, QNTC and Mowasalat (Karwa) have developed trainings which will be given to over 6,000 Karwa drivers over the coming months, enabling them to act as ambassadors, providing information on Qatar’s culture and tourism highlights while offering excellent customer service.Secretary General of Qatar National Tourism Council and Qatar Airways Group Chief Executive Akbar Al Baker said, “We are very pleased to partner with Mowasalat to launch our Service Excellence initiative.” Together with our stakeholders across the public and private sectors, we will continue to focus on developing and providing unparalleled service. Qatar is known for its rich experiences and award-winning hospitality, and through initiatives such as this, we will continue to offer best in class service across all visitor touchpoints.”Chief Executive Officer of Mowasalat (Karwa) Fahad Saad Al Qahtani said, “Our cooperation with the QNTC opens new perspectives on several levels. Together we look into common issues of transport infrastructure, innovative ways to connect and engage with our customers, out-of-the-box ideas for new vehicles and features, and finally representing the country in a positive way to our visitors. We are delighted that we will join hands with this very experienced partner for elevating our customer services to the next level of excellence.”Service Excellence will involve a multi-pronged approach to ensure a seamless customer journey. In collaboration with stakeholders, QNTC will evaluate consumer-facing staff across sectors and offer training and certification, implementing the highest standard of professional service to visitor-facing staff across sectors. The programme will continue to expand, including more stakeholders to enhance service quality. RELATED ARTICLES Amir exchanges Ramadan greetings with Iranian prez Apr 14, 2021 0 1775 Qatar committed to supporting COVAX global initiative: Lolwah Al Khater Apr 14, 2021 0 844 New COVID-19 field hosp opens at HMGH Apr 14, 2021 0 1351 Hospitality firm in dock for failing to provide suitable housing to workers The Ministry of Administrative Development, Labor and Social Affairs, represented by the Labor Inspection Department, has detected a violation in one of the workers’ accommodations belonging to a company working in .. 3,751 tonnes of local vegetables sold in March A total of 3,751 tonnes of local vegetables through the ‘Qatar Farms’ and ‘Premium Qatari Vegetables’ programmes were sold in March. While 456 tonnes were marketed through the Premium Qatari Vegetables, 3,295 tonnes .. Biden vows to stand for Muslims in Ramadan greeting message US President Joe Biden on Tuesday wished Muslims in America and around the world, a very happy Ramadan, expressing his resolve to stand up for the rights of Muslim communities around the globe. In a statement published on .. Qatar committed to supporting COVAX global initiative: Lolwah Al Khater Tribune News Network Doha Qatar has stressed its commitment to the COVAX global initiative for providing access to COVID-19 vaccine on an international scale. Qatar has emphasised that the disproportionate .. Amir greets Saudi Crown Prince His Highness the Amir of State of Qatar Sheikh Tamim bin Hamad Al Thani exchanged greetings on the advent of the Holy Month of Ramadan with HRH Crown Prince, Deputy Prime Minister and Minister of Defense of the Kingdom of .. No indoor gatherings except for family members, says MoPH Tribune News Network Doha The Ministry of Public Health (MoPH) has clarified the guidelines on gatherings. “No indoor gatherings are permitted apart from families living in the same house,” the MoPH said in a tweet. The ..