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HMC’s ACC achieves gold Certification for Excellence in Person-Centered Care

HMC’s ACC achieves gold Certification for Excellence in Person-Centered Care

Tribune News Network
Doha
The Ambulatory Care Center (ACC) has become the second Hamad Medical Corporation (HMC) facility to achieve Certification for Excellence in Person-Centered Care by Planetree International and the first hospital in Qatar to be awarded the gold Certification after a rigorous evaluation process.
Last year, Enaya Specialized Care Center became the first facility in Qatar to achieved Person-Centered Care Certification from Planetree International. The Communicable Disease Center, Home Health Care Services and the Private Nursing Services are currently undergoing the Certification process.
Opened in 2017, the ACC is an innovative facility that offers a new approach to surgical care in Qatar using advanced clinical and surgical practices offered within the same day and in a single dedicated location.
The team underwent a rigorous evaluation by the Planetree team in 2020 to achieve the Certification. Planetree International is a not-for-profit organisation that partners with healthcare organisations around the world to transform how patient care is delivered. Nasser Al Naimi, deputy chief of Quality, Center for Patient Experience and Staff Engagement and director for the Hamad Healthcare Quality Institute, said the Planetree Certification represents the highest level of achievement in person-centred care based on evidence and standards and it is a great achievement by the leadership and team at the ACC to reach this level.
“At the very heart of person-centred care is the concept that the patient, their family members and the care provider are partners in their healthcare process,” Naimi said. “Planetree’s independent certification committee evaluated the Ambulatory Care Center against 26 specific and difficult criteria and determined it has met the standards to be deemed Gold Certified for Excellence in Person-Centered Care,” added Naimi.
“At HMC, our person-centred care programme drives our overall quality improvement efforts of identifying areas of improvement. It is also driving our teams to find innovative ways to enhance the patient experience to ensure they receive the best care possible. We look forward to all of our facilities achieving this important milestone,” added Naimi.
Dr Khalid Al Jalham, medical director of the ACC, said the criteria used by Planetree to assess the ACC, addressed components of a person-centred healthcare experience, including the quality of patient interactions, access to information, family involvement and the physical environment of care.
“The care we give at the ACC is unique - providing day care surgery, some inpatient surgical care and clinical care in a single dedicated location,” Dr Jalham said. “Many of our patients are with us for their procedure and are able to recover in the comfort of their own homes. But we are dedicated to ensuring they receive not only the best of care when they are with us, but also in their follow-up care. We worked hard to implement new processes to make sure our patients are supported on their journey,” Dr Jalham said.
Susan Frampton, president of Planetree International, said: “This Gold Certification signals to its patients and community that Ambulatory Care Center is an organisation where staff partner with patients and families, and where patient and family comfort, dignity, empowerment and well-being are prioritised as key elements of providing top-quality clinical care.”
Maryam Al Emadi, a member of the ACC’s Patient and Family Advisory Council, said: “As a member of the PFAC, I was pleased to see many of our recommendations put into practice by the management and staff of the hospital.
It gave me and my fellow committee members great encouragement that we were being listened to and involved,” said Emadi.

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