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Enaya achieves excellence in person-centred care certification

Enaya achieves excellence in person-centred care certification

Tribune News Network
Doha
Hamad Medical Corporation’s (HMC) Enaya Specialized Care Center has become the first facility in Qatar to achieve certification for excellence in person-centred care by Planetree International.
While Enaya is the first facility at HMC to achieve this award, the Communicable Disease Center, the Ambulatory Care Center, Home Health Care Service and the Private Nursing Service are currently undergoing certification.
The milestone was marked recently by a small socially-distanced in-person event that included HMC leaders and staff, representatives from Planetree, and patients and their families, many of whom joined virtually.
The Enaya Specialised Care Center is a support facility that works with Hamad General Hospital and Rumailah Hospital and provides 24-hour care to long-term patients who are in a stable condition.
The centre features 156 patient beds and is the only specialised facility of its kind in Qatar. The Enaya team underwent a rigorous evaluation by the Planetree team earlier this year to achieve the certification.
Planetree is a not-for-profit organisation that partners with healthcare organisations around the world to transform how patient care is delivered.
Nasser Al Naimi, deputy chief of Quality, Center for Patient Experience and Staff Engagement and director for the Hamad Healthcare Quality Institute, said person-centred healthcare prioritises the active participation of patients, residents, and their families throughout the healthcare process with an emphasis on partnership, compassion, transparency, inclusion, and quality.
“Planetree’s independent certification committee evaluated the Enaya Specialised Care Center against 26 specific criteria and determined it has met the standards to be deemed silver certified for excellence in person-centred care. The Planetree certification represents the highest level of achievement in person-centred care based on evidence and standards,” said Naimi.
“One of the key components in this accreditation is involving patients and their families in the care we give and they receive. We are proud to have taken this step and have implemented Patient and Family Advisory Councils to guide our person-centred care journey. We thank these members for their valuable and ongoing contributions. PFACs are being rolled out to all our facilities and we welcome any suggestion, guidance and support given by our patients and their families,” he added.
Dr Hanadi Al Hamad, Qatar’s National Health Strategy lead for Healthy Ageing and Medical Director of Rumailah Hospital and Qatar Rehabilitation Institute, said the criteria used by Planetree to assess Enaya addressed components of a person-centred healthcare experience, including the quality of patient-provider interactions, access to information, family involvement and the physical environment of care.
“This certification is the only programme of its kind and formally recognises the ability of the team at Enaya to deliver excellence in person-centred care. The accreditation includes empathy and compassion training for staff and the development of a framework for delivering an exceptional experience for both the care receiver and the giver. We are proud and honoured to be recognised for our commitment to person-centred care,” added Dr Hamad.
Dr Susan Frampton, president of Planetree International, congratulated the Enaya team on their accreditation and said it demonstrated a true commitment to improvement and always putting the patient first.
Qadeer Ahmed Al Ansari, a member of Enaya’s Patient and Family Advisory Council, said it was an honour to be involved in this important journey.
“Being able to give direct input and see that implemented in everyday patient care has given us a sense of empowerment. This is a unique programme and one that will benefit all patients and their loved ones,” said Ansari.

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