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The National Human Rights Committee (NHRC) on Thursday launched a hotline (8002222) to ensure the provision of integrated and continuous services, and as part of the precautionary measures to limit the spread of the coronavirus (COVID-19).
The hotline covers five languages -- Arabic, English, Urdu, Filipino and Swahili -- that serve a large segment of the society .
Head of Public Relations Unit at the NHRC Abdullah Ali al Mahmoud said the committee is always keen to provide its services to the communities despite the current challenges, pointing out that the call centre will be responsible for receiving all types of calls in the five available languages.
He said the service would continue even after the end of the coronavirus pandemic, explaining that this initiative ensures efficiency, in addition to providing easy access to customers, and an opportunity for the public to interact with the NHRC.
It also allows its executives to better access tools that enhance decision-making.
Mahmoud said the call centre is the official and unified hotline of the NHRC that supports online services 24 hours a day. Companies, citizens, residents and visitors can call on the number any time to inquire about all legal and advisory information or to file a complaint, he added.
The unified call centre will raise the level of services offered to the citizens and residents, providing them with a unified source to get answers to all inquiries related to the NHRC, he said. (QNA)
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10/04/2020
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