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Heart Hospital bags prestigious award

Heart Hospital bags prestigious award

Tribune News Network
Doha
HAMAD Medical Corporation’s (HMC) Center for Patient Experience and Staff Engagement (CPESE) recently held its 10th annual Stars of Excellence Awards ceremony to honour the top 29 winning projects.
A team from HMC’s Heart Hospital won this year’s Managing Director’s Special Award and received the Stars of Excellence Award for their project titled ‘Embedded Sustainability in Value Improvement Work’, which was submitted in the Health category, Quality and Patient Safety subcategory.
Commenting on the achievement, Professor William McKenna, chief executive officer and medical director of Heart Hospital said: “This success is the outcome of a long journey full of challenges and opportunities. I take this opportunity to thank everyone who contributed to this achievement. We are proud of the high-quality healthcare services provided at Heart Hospital for patients with heart conditions in Qatar. We are also committed to continuously expanding and improving our services to ensure the care we provide is among the very best in the world.”
“Led by the Office for Performance Improvement team at Heart Hospital, the value improvement project aims to enhance quality while maintaining or even reducing costs. The team has been working on this initiative for almost two years and the process has passed through many phases during that time, including testing and implementation. The Heart Hospital is the second hospital in the world to implement value improvement project successfully,” said Professor McKenna.
Dr Nidal Ahmad Asaad, chairman of Cardiology at Heart Hospital, said: “Heart Hospital’s Office for Performance Improvement worked with the US-based Institute for Healthcare Improvement to introduce ‘value improvement’, a new approach to quality improvement. This approach uses improvement science and three new concepts: a ‘box score’ of measures, a ‘visual management board’, and weekly staff huddles to drive rapid improvement.”
“This approach has a great impact on patient care and patient satisfaction as it allows the provision of timely and effective care and a well-coordinated, patient-centred approach to care. It has also resulted in a sustainable reduction in the total number of blood samples sent from inpatient units, improved time management for staff and ultimately cost reduction,” added Dr Nidal.
The value improvement approach is now operational on nine units at Heart Hospital – High Dependency Unit A, High Dependency Unit B, High Dependency Unit C, High Dependency Unit D, the Cardiac Intensive Care Unit, the Cardiothoracic Intensive Care Unit, the Non-Invasive Cardiology Unit, Cardiac Rehabilitation, and the Facilities Maintenance and Safety Department. The initiative will be expanded to three more units in January, 2020.

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