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Tribune News Network
DOHA
Hamad International Airport (HIA) will participate in the prestigious annual Skytrax World Airport Awards ceremony to be held in Paris on April 2, 2020, for which HIA is a candidate for the ‘World’s Best Airport 2020’.
The Skytrax World Airport Awards is the most respected accolade for the airport industry, voted by passengers in the largest annual global airport customer satisfaction survey.
The awards ceremony will take place at the Passenger Terminal Expo 2020 (PTE), the world’s leading international airport conference and exhibition.
HIA’s participation in the Skytrax World Airport Awards, which has seen the airport move up the ranks over the years, having moved from the fifth position in 2018 to its current position as the fourth best airport in the world.
The accomplishment has been instrumental in recognising HIA as the gateway to Qatar and the world, putting Qatar on the map as a destination of choice for passengers.
HIA’s success at the Skytrax World Airport Awards is also important insetting HIA apart from other airports and in giving a lasting impression of Qatar’s modern, smart and quality standard of living while celebrating Qatar’s heritage and culture.
Commenting on HIA’s participation in the Skytrax World Airport Awards 2020, Engr. Badr Mohammed Al Meer, chief operating officer at Hamad International Airport, said: “It is our goal to redefine the airport experience by empowering passengers and taking the stress out of travel while keeping their passion for exploration alive. We strive to enrich global travellers experience by offering them a multi-dimensional lifestyle experience featuring a world-class art collection, endless shopping and dining, entertainment and relaxation facilities all housed in one expansive terminal.
“Skytrax is a platform that allows our passengers to share their view on their experiences with us as we move closer to the top three rankings for the ‘World’s Best Airport’ at The Skytrax World Airport Awards 2020.”
HIA is being recognised for its five-star passenger experience and operational excellence. With passengers at the heart of the airport strategy, HIA unlocks the power of technology to deliver the airport of the future. By employing cutting-edge smart technologies, automation and self-service, HIA provides a hassle-free experience for passengers.
The successful completion of the first major phase of HIA’s Smart Airport programme has seen up to 40 percent of the home carrier Qatar Airways’ passengers preferring to self-check-in and a further 20 percent opting for self-bag-drop.
The trail for the second phase of the Smart Airport Programme, which was recently completed in August 2019, aims to combine passengers’ flight, passport and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app.
The Skytrax World Airport Awards are based on customer nominations across 100 nationalities of air travellers and include 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Passengers can vote for HIA by visiting the official Skytrax Awards website at: http://www.worldairportsurvey.com/Surveys/favorite_airport.html
DOHA
Hamad International Airport (HIA) will participate in the prestigious annual Skytrax World Airport Awards ceremony to be held in Paris on April 2, 2020, for which HIA is a candidate for the ‘World’s Best Airport 2020’.
The Skytrax World Airport Awards is the most respected accolade for the airport industry, voted by passengers in the largest annual global airport customer satisfaction survey.
The awards ceremony will take place at the Passenger Terminal Expo 2020 (PTE), the world’s leading international airport conference and exhibition.
HIA’s participation in the Skytrax World Airport Awards, which has seen the airport move up the ranks over the years, having moved from the fifth position in 2018 to its current position as the fourth best airport in the world.
The accomplishment has been instrumental in recognising HIA as the gateway to Qatar and the world, putting Qatar on the map as a destination of choice for passengers.
HIA’s success at the Skytrax World Airport Awards is also important insetting HIA apart from other airports and in giving a lasting impression of Qatar’s modern, smart and quality standard of living while celebrating Qatar’s heritage and culture.
Commenting on HIA’s participation in the Skytrax World Airport Awards 2020, Engr. Badr Mohammed Al Meer, chief operating officer at Hamad International Airport, said: “It is our goal to redefine the airport experience by empowering passengers and taking the stress out of travel while keeping their passion for exploration alive. We strive to enrich global travellers experience by offering them a multi-dimensional lifestyle experience featuring a world-class art collection, endless shopping and dining, entertainment and relaxation facilities all housed in one expansive terminal.
“Skytrax is a platform that allows our passengers to share their view on their experiences with us as we move closer to the top three rankings for the ‘World’s Best Airport’ at The Skytrax World Airport Awards 2020.”
HIA is being recognised for its five-star passenger experience and operational excellence. With passengers at the heart of the airport strategy, HIA unlocks the power of technology to deliver the airport of the future. By employing cutting-edge smart technologies, automation and self-service, HIA provides a hassle-free experience for passengers.
The successful completion of the first major phase of HIA’s Smart Airport programme has seen up to 40 percent of the home carrier Qatar Airways’ passengers preferring to self-check-in and a further 20 percent opting for self-bag-drop.
The trail for the second phase of the Smart Airport Programme, which was recently completed in August 2019, aims to combine passengers’ flight, passport and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app.
The Skytrax World Airport Awards are based on customer nominations across 100 nationalities of air travellers and include 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Passengers can vote for HIA by visiting the official Skytrax Awards website at: http://www.worldairportsurvey.com/Surveys/favorite_airport.html
