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Tribune News Network
Doha
THE Communications Regulatory Authority’s (CRA) public outreach event to celebrate World Consumer Rights Day under the theme ‘Better Digital World’ concluded on Sunday. The three-day event held at the Mall of Qatar aimed to raise awareness of telecom consumers’ rights
and responsibilities.
During the event, CRA surveyed 493 visitors to find out about their awareness level of telecom rights. The results showed that 49 percent of respondents were aware that they have the right to lodge a complaint against their telecom service provider with the CRA, if the former failed to resolve their complaint.
Also, 56 percent of respondents said that they have faced a fraud attempt via telephone calls, SMS or social media and have been asked to disclose personal information related to their telecom or bank accounts. However, 78 percent confirmed that they had the appropriate awareness not to disclose the information.
“During the event, we have noticed an increase in visitors’ awareness about the importance of being aware of their rights and responsibilities as telecom consumers. CRA ensures to balance the rights of consumers with the needs of service providers, consumers’ awareness of their rights and responsibilities contributes to the development of the sector, by encouraging telecom service providers to provide the best competitive services towards consumers’ satisfaction,” said Eng Faisal Ali alShuaibi, Public Relations & Communications manager, CRA.
The event also included a range of awareness activities for kids and adults, and CRA’s team provided visitors with awareness tips on different topics related to telecom services such as international roaming, bills and scam SMS and calls. The CRA team talked to visitors about CRA’s role, public services and telecom complaint process. In addition, visitors were able to lodge their complaints onsite.
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19/03/2019
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