The Communications Regulatory Authority (CRA) on Wednesday asked Ooredoo Qatar to take corrective action related to "Netflix” platform subscription service. The CRA issued the decision and order with the aim of protecting telecom consumers’ rights in Qatar. The CRA received several complaints from Ooredoo Qatar customers regarding incorrect invoices and unauthorised transactions for "Netflix” platform subscription service.
The CRA communicated with the customers and Ooredoo Qatar to investigate this matter and decided to issue this order pursuant to the Amiri Decree No. (42) of 2014 Establishing the CRA, the Telecommunications Law, the Telecommunications By-law, and a set of related regulations. The CRA directed Ooredoo Qatar to provide refund to all the affected customers prior to June 20, 2021. (QNA)
The CRA communicated with the customers and Ooredoo Qatar to investigate this matter and decided to issue this order pursuant to the Amiri Decree No. (42) of 2014 Establishing the CRA, the Telecommunications Law, the Telecommunications By-law, and a set of related regulations. The CRA directed Ooredoo Qatar to provide refund to all the affected customers prior to June 20, 2021. (QNA)