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Tribune News NetworkDohaThe Ministry of Labour has launched of a new set of e-services on its digital platform as part of its Digital Transformation plan to achieve operational excellence and enhance end-user satisfaction. This includes services to make requests to modify the location of recruitment office and to extend a general work license (extension of QID validity date).The request to extend a general work license allows an establishment to extend employee work permits (QIDs) with the ministry online, without the need to submit documents manually or make in-person visits to offices. The approval will be granted online, and the requesting establishment and employee will be notified electronically as well.The request to modify the location of recruitment office allows an establishment to request for their recruitment office to be moved from its current location to another location of choice, subject to venue verification. The request can be submitted, reviewed, and approved by the Ministry online, with the requesting establishment notified automatically about the decision.The launch of these new e-services package, the third of its kind, is part of the ministry’s plan to provide all services in an electronic and paperless manner, relying on modern digital solutions to achieve this objective. The ministry’s Digital Transformation Management Unit is working on developing, updating and offering nearly 80 electronic services and transactions during the coming period, as the transaction will be completed without the need to visit the ministry’s building or service offices or submit paper documents.The Digital Transformation Management Unit has adopted the “Agile solution delivery” framework, making the Ministry of Labour one of the first governmental organizations in Qatar to adopt such move, enabling to launch new services and updates frequently. This will allow the beneficiaries to access new digitally enabled services every 6 to 8 weeks.The Ministry of Labour is working on developing a comprehensive digital platform to host all e-services it provides and is coordinating with the various authorities involved to ensure appropriate integrations and optimized delivery to enhance the quality of services and improve end user satisfaction.It should be noted that the Ministry of Labour currently provides more than 50 digital services through its website mol.gov.qa.
