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Qatar tribune
Qatar Airways has said a combination of unprecedented call volumes and the closure of call centres due to global government restrictions was limiting its capacity to respond as efficiently as usual.
"If you are trying to reach our call centres, we hugely appreciate your patience and we will get back to you as soon as possible. We are working through the backlog of passenger requests," the company said in a statement.
"We know it can be frustrating but please bear with us."
The statement added: "The safety, security and good health of our passengers and employees is our highest priority.
"Qatar Airways is working closely with global and national authorities to implement the latest advice and guidance on COVID-19 (coronavirus) and operate our services accordingly.  
"Like all airlines around the world, we have to balance the needs of our millions of passengers with the operational challenges we face due to entry restrictions imposed by a number of countries."

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02/05/2020
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