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Launched in time for the Eid break, Qatar Airways (QA) has a new online portal to assist passengers to apply for and manage their ticket refund process in Saudi Arabia, Bahrain and the UAE."The announcement is part of airline's ongoing efforts to limit inconvenience to those of its passengers affected by the recent airspace and office closures, alongside the blocking of the airlines website, providing reassurance that customers remain the airlines utmost priority," a statement said. Following closure of airspace, its offices and the blocking of its websites, QA has focused on finding innovative solutions and limiting its impact to passengers. This includes providing flexible commercial and refund policies for any passengers whose flight has been impacted by the recent travel bans.
In addition, since the airspace closures began, the airline has been providing regular communications through its increased global call centre capacity and new, flexible call-back function on its Facebook page.
QA has also taken all efforts to reassure its passengers that the vast majority of its global flights remain undisrupted and that those affected will be assisted as quickly as possible.
