Qatar General Electricity & Water Corporation “KAHRAMAA’ announces that as of 1/4/2018, it will no longer issue paper notices for power outage. The notification will be sent via SMS.
It comes within KAHRAMAA endeavor to provide high quality smart services as per the highest quality standards.
With the new service, customers will receive SMS on their registered mobiles in case of power outage, due to operation or planned maintenance, including outage date and expected duration. No stickers will be placed.
KAHRAMAA invites all customers to register and update their data via KAHRAMAA website km.qa or mobile application to receive the power outage notification via sms. Paper stickers will be no longer issued as of April 1st 2018.
Customers can update their personal data via KAHRAMAA website km.qa, mobile application, or call center 991. Information update allows better communication which customers where they can avail of range of services and receive KAHRAMAA updates and SMS for power outage, monthly electricity, and water consumption rate and bills, alert in case of exceeding the regular consumption, and more.
Power outage notifications via sms comes within KAHRAMAA plans to stop dealing with paper in order to protect the environment as part of its commitment to achieve sustainable environmental development as per Qatar National Vision 2030. It also reflects its endeavor to achieve its corporate objective to “Increase Social Advocacy and Environmental Compliance.”
KAHRAMAA services comes within the continual improvement to provide high quality smart services as per the highest quality standards and increase customer satisfaction. It highlights KAHRAMAA smart transformation plan. KAHRAMAA previously announced transformation into smart corporation where all services are provided online.